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SUPPORT

LOOKING FOR HELP USING THE PRODUCT? CHECK OUT THE FREQUENTLY ASKED QUESTIONS, THE INSTALLATION INSTRUCTIONS AND THE MANUALS BELOW.

FREQUENTLY ASKED QUESTIONS - SMOKE ALARMS

 

WHAT TO DO WHEN THE ALARM GIVES SHORT TEMPORAL BEEPS RIGHT AFTER INSTALLATION OR AFTER PRESSING THE TEST SURFACE?

Beeping should stop in 10 minutes. However, if the beeping doesn't stop in 10 minutes after installing the alarm there could be someting wrong. In this case please check the question (3.) for fault signal/low battery signal. If the guidance given in there do not help, send the smoke alarm back to the manufacturer/distributor in order to get a new one.

 

HOW DO I DETACH MY SMOKE ALARM FROM THE CEILING TO CHANGE THE BATTERIES?

The mounting plate should be installed with our taping mechanism or screws. The smoke alarm containing the battery case can be detached from mounting plate by turning the smoke alarm counterclockwise first and then pulling it gently from the ceiling.

 

MY SMOKE ALARM INDICATES A FAULT SIGNAL OR LOW BATTERY ALTHOUGH IT HAS BEEN IN USE FOR LESS THAN 5 YEARS. WHAT TO DO?

Low battery signal means that the detected battery voltage is low. There can be several causes to this. Please check the following to find out the cause and the solution: when the “audible fault signal (short beep)” can be heard, can you also see the red led flashing at the same time?

If yes, there is a battery fault.

The battery fault can be caused by the following reasons: the battery connector at the bottom of the “battery compartment” may have become loose, and thus the batteries have no sufficient contact to the circuit.

Solution: To eliminate this potential cause, bend the bottom connector upwards so that it certainly has a good contact to the batteries.

 

The batteries have run out faster than expected.

Solution: If you have purchased your product less than 5 years ago, you can request a new set of batteries from the manufacturer by filling in the “battery request form” below (link to the request form).

Or is the red led flashing at a different time to the fault signal

If yes, it is likely that there is some dust inside the product smoke detection chamber.

Please vacuum the product from the grill with full vacuum power as instructed in the user manual.

 

MY SMOKE ALARM STARTED TO ALARM WITHOUT REASON. IS IT BROKEN?

In case of false alarm it might be that some litter or dust has gotten inside the smoke alarm. You can take the alarm from the ceiling and carefully vacuum it with full power from the grill. If this action doesn´t help, please contact the distributor/manufacturer.

 

ARE THE WIRED VERSIONS OF JALO HELSINKI SMOKE ALARMS COMING ONTO THE MARKET SOON?

The wired version is currently in progress, we will inform you in the website when it is available.

 

IS IT POSSIBLE TO INSTALL BATTERY OPERATED SMOKE ALARMS INTO NEW-BUILD HOUSES?

Yes, you can install additional battery operated smoke alarms into new-build houses to provide enhanced safety.

 

WHERE CAN I PURCHASE JALO SMOKE ALARMS?

You will find a detailed list of our product’s dealers in different countries on our website or web shop.

 

 

CAN THE SMOKE ALARMS BE WALL-MOUNTED?

Both the authorities and we strongly recommend that smoke alarms will be placed in the middle of the ceiling, where they are at their best to detect the potential smoke in the room.

 

WHY IS THERE A RED LIGHT BLINKING REGULARLY IN MY SMOKE ALARM? CAN I TAKE IT OFF?

According to the safety standard, there has to be a light to indicate correct function of the smoke alarm. Therefore the blinking light can not be turned off, unfortunately.

 

Frequently asked questions – Phoenix extinguisher

 

What are the benefits of Phoenix compared to traditional extinguishers?

Phoenix has several benefits compared to regular and traditional extinguishers

It is very effective on kitchen fires as it has been specifically designed to extinguish cooking fat fires, which are the most common fires in the kitchen

Given its design and concept, Phoenix effectively improves fire safety in households while it is kept close by and visible for the unexpected event that an extinguisher is ever needed. This significantly shortens the reaction time between noticing the fire and the start of of extinguishing.

Fire extinguishing agent is non-poisonous and it can be washed away with regular household cleaning methods. Some of the traditional extinguisher agents are poisonous and require a complete renovation of the kitchen if used.

It is maintenance free, i.e. no annual check- up by professionals is needed.

Phoenix can be stored and transported with no risks, as it is not a pressurised product like traditional extinguishers. There is no risk of explosion due to transportation, shaking, changes of air pressure or high temperature.

When used, Phoenix delivers the extinguishing agent out at a constant pressure from the beginning until the container is empty.

Phoenix is light and it can be used in any position- even upside down.

Phoenix can be transported in an airplane – changes in temperature and air pressure have no adverse effect.

 

Who is the designer of Jalo Phoenix?

Phoenix is designed by one of the most famous Finnish designers, Mr. Oiva Toikka. He is most famous for his class birds which he has designed at least 202pcs for Nuutajärvi and Iittala brands. These birds are collectors’ items all over the world. It was therefore quite natural that Phoenix gets a design of a bird.

 

Why is Phoenix called Phoenix?

Phoenix bird symbolized in Greek mythology a long-lived bird that is cyclically regenerated or reborn. Associated with the Sun, a phoenix obtains new life by arising from the ashes of its predecessor. We liked the association of the story and felt the symbolism would work well as a name for the product.

 

What is the fire extinguishing technology used in Jalo Phoenix?

Fire extinguishing technology used in Jalo Phoenix is developed and patented by a German company and it has been specifically developed for extinguishing cooking oil fires. The actual extinguishing agent is a chemical compound of organic salts, it is biodegradable, non-poisonous and environmentally friendly. Extinguishing agent is pressed out mechanically, so the product does not contain aerosols or other pressurised agents. The pressure in the bottle is 2 bars, i.e. at the same level as in e.g. a hair spray.

 

How does Phoenix work?

When used, the extinguishing agent of Phoenix forms a thin film over the burning material and hence kills the fire. The agent is especially developed to extinguish cooking oil fires and it is biodegradable and non-poisonous. Therefore, after usage, all extinguishing agent marks or leftovers can be cleaned with normal household cleaning agents and disposed of with the household waste.

 

Does the product include any dangerous substances, or substances that are required to be reported on the product?

Phoenix includes 1,2,3 Bentzotriazol, yet so little ( < 0,25%) that the EU legislation does not require any markings on the product.  Jalo Helsinki has regardless decided to communicate this on the use instruction leaflet, which is attached to the bottom of the product.

 

What is the fire rating or the fire extinguishing power of Phoenix?

Phoenix complies with 25F/ 2A fire ratings. This means that the fire extinguishing power of Phoenix is enough to extinguish 25 litres of burning cooking oil and 4 kg of burning wood. Additionally, it can be used safely to extinguish electrical systems up to 1000 V meaning all starting electrical appliances fires in homes can be extinguished with Phoenix.

 

How can such a small extinguisher be so effective?

Unlike most other extinguishers, Phoenix uses new and patented fire extinguishing technology, which is specifically developed for extinguishing cooking oil fires. The extinguishing agent forms a thin film over the burning substance thus killing the fire.

 

What is the extinguishing agent of Phoenix?

The extinguishing agent of Jalo Phoenix is a chemical compound of organic salts, it is biodegradable, non-poisonous and environmentally friendly.

 

Is the fire extinguishing agent poisonous?

No, the extinguishing agent is biodegradable, non-poisonous and environmentally friendly and it can be washed away with regular household cleaning agents after usage. Also the Phoenix itself can be disposed of with normal household waste.

 

Where are ”obligatory fire extinguishers” required?

Requirement for obligatory fire extinguishers differ from country to country – please check local requirements from local authorities in order to make sure your organization is fully up to date on this question.

What is the expected lifetime of the product?

The product is granted a 5 year maintenance free usage time by the manufacturer of the technology and Jalo gives the product a regular 2 year guarantee.

 

Can Phoenix be used several times until it is empty or can it only be used once?

The product can be used several times, but we recommend it to be disposed if it has been used and to purchase new one. This for the simple safety reason that it is impossible to know how much extinguishing agent is left if the product is used and no-one should come to a situation that one should need an extinguisher, but it runs empty because it is already partially used. 

 

Can the bottle inside be replaced?

No, the bottle cannot be replaced and an empty product must be disposed of and replaced with a new one. 

CONTACT US FOR HELP

In case you didn’t find the help you were looking for in the materials above you can send a message.

 

 

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