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SUPPORT

LOOKING FOR HELP USING THE PRODUCT? CHECK OUT THE FREQUENTLY ASKED QUESTIONS, THE INSTALLATION INSTRUCTIONS AND THE MANUALS BELOW.

FREQUENTLY ASKED QUESTIONS

 

1. WHAT TO DO WHEN THE ALARM GIVES SHORT TEMPORAL BEEPS RIGHT AFTER INSTALLATION OR AFTER PRESSING THE TEST SURFACE?

BEEPING SHOULD STOP IN 10MINUTES. HOWEVER, IF THE BEEPING DOESN’T STOP IN 10 MINUTES AFTER INSTALLING THE ALARM THERE COULD BE SOMETHING WRONG. IN THIS CASE PLEASE CHECK THE QUESTION 3. FOR FAULT SIGNAL/LOW BATTERY SIGNAL. IF THE GUIDANCE GIVEN IN THERE DO NOT HELP,  SEND THE SMOKE ALARM BACK TO MANUFACTURER/DISTRIBUTOR IN ORDER TO GET A NEW ONE.

 

2. HOW DO I DETACH MY SMOKE ALARM FROM THE CEILING TO CHANGE THE BATTERIES?

THE MOUNTING PLATE SHOULD BE INSTALLED WITH OUR TAPING MECHANISM OR SCREWS. THE SMOKE ALARM CONTAINING THE BATTERY CASE CAN BE DETACHED FROM MOUNTING PLATE BY TURNING THE SMOKE ALARM COUNTERCLOCKWISE FIRST AND THEN PULLING IT GENTLY FROM THE CEILING.

 

3. MY SMOKE ALARM INDICATES A FAULT SIGNAL OR LOW BATTERY ALTHOUGH IT HAS BEEN IN USE FOR LESS THAN 5 YEARS. WHAT TO DO?

LOW BATTERY SIGNAL MEANS THAT THE DETECTED BATTERY VOLTAGE IS LOW. THERE CAN BE SEVERAL CAUSES TO THIS. PLEASE CHECK THE FOLLOWING TO FIND OUT THE CAUSE AND THE SOLUTION: WHEN THE “AUDIBLE FAULT SIGNAL (SHORT BEEP)” CAN BE HEARD, CAN YOU ALSO SEE THE RED LED FLASHING AT THE SAME TIME?

IF YES, THERE IS A BATTERY FAULT.

 

THE BATTERY FAULT CAN BE CAUSED BY THE FOLLOWING REASONS: THE BATTERY CONNECTOR AT THE BOTTOM OF THE “BATTERY COMPARTMENT” MAY HAVE BECOME LOOSE, AND THUS THE BATTERIES HAVE NO SUFFICIENT CONTACT TO THE CIRCUIT.

SOLUTION: TO ELIMINATE THIS POTENTIAL CAUSE, BEND THE BOTTOM CONNECTOR UPWARDS SO THAT IT CERTAINLY HAS A GOOD CONTACT TO THE BATTERIES.

 

THE BATTERIES HAVE RUN OUT FASTER THAN EXPECTED.

SOLUTION: IF YOU HAVE PURCHASED YOUR PRODUCT LESS THAN 5 YEARS AGO, YOU CAN REQUEST A NEW SET OF BATTERIES FROM THE MANUFACTURER BY FILLING IN THE “BATTERY REQUEST FORM” BELOW (LINK TO THE REQUEST FORM).

OR IS THE RED LED FLASHING AT A DIFFERENT TIME TO THE FAULT SIGNAL

IF YES, IT IS LIKELY THAT THERE IS SOME DUST INSIDE THE PRODUCT SMOKE DETECTION CHAMBER.

PLEASE VACUUM THE PRODUCT FROM THE GRILL WITH FULL VACUUM POWER AS INSTRUCTED IN THE USER MANUAL.

 

4. MY SMOKE ALARM STARTED TO ALARM WITHOUT REASON. IS IT BROKEN?

IN CASE OF FALSE ALARM IT MIGHT BE THAT SOME LITTER OR DUST HAS GOTTEN INSIDE THE SMOKE ALARM. YOU CAN TAKE THE ALARM FROM THE CEILING AND CAREFULLY VACUUM IT WITH FULL POWER FROM THE GRILL. IF THIS ACTION DOESN´T HELP, PLEASE CONTACT THE DISTRIBUTOR/MANUFACTURER.

 

5. ARE THE WIRED VERSIONS OF JALO HELSINKI SMOKE ALARMS COMING ONTO THE MARKET SOON?

THE WIRED VERSION IS CURRENTLY IN PROGRESS, WE WILL INFORM YOU IN THE WEBSITE WHEN IT IS AVAILABLE.

 

6. IS IT POSSIBLE TO INSTALL BATTERY OPERATED SMOKE ALARMS INTO NEW-BUILD HOUSES?

YES, YOU CAN INSTALL ADDITIONAL BATTERY OPERATED SMOKE ALARMS INTO NEW-BUILD HOUSES TO PROVIDE ENHANCED SAFETY.

 

7. WHERE CAN I PURCHASE JALO SMOKE ALARMS?

YOU WILL FIND A DETAILED LIST OF OUR PRODUCT’S DEALERS IN DIFFERENT COUNTRIES ON OUR WEBSITE OR WEB SHOP.

 

 

8. CAN THE SMOKE ALARMS BE WALL-MOUNTED?

BOTH THE AUTHORITIES AND WE STRONGLY RECOMMEND THAT SMOKE ALARMS WILL BE PLACED IN THE MIDDLE OF THE CEILING, WHERE THEY ARE AT THEIR BEST TO DETECT THE POTENTIAL SMOKE IN THE ROOM.

 

9. WHY IS THERE A RED LIGHT BLINKING REGULARLY IN MY SMOKE ALARM? CAN I TAKE IT OFF?

ACCORDING TO THE SAFETY STANDARD, THERE HAS TO BE A LIGHT TO INDICATE CORRECT FUNCTION OF THE SMOKE ALARM. THEREFORE THE BLINKING LIGHT CAN NOT BE TURNED OFF, UNFORTUNATELY.

 

CONTACT US FOR HELP

IN CASE YOU DIDN’T FIND THE HELP YOU WERE LOOKING FOR IN THE MATERIALS ABOVE YOU CAN SEND A MESSAGE.

BY CONTACTING US THROUGH THIS WEBSITE YOU ACCEPT THAT THE INFORMATION YOU PROVIDE WILL BE RECORDED. THE INFORMATION YOU GIVE US CAN BE USED ONLY FOR IMPROVING CUSTOMER SERVICE AND OUR PRODUCT.

 

 
 

By contacting us through this website you accept that the information you provide will be recorded. The information you give us can be used only for improving customer service and our products.